Privacy Policy

This Privacy Policy explains how SSI Labs Ltd. (“SSI Labs,” “we,” “us,” or “our”) collects, uses, and protects information in connection with the Dispatch website and platform (the “Service”).

1. Information We Collect

• Information you provide — such as your name, email address, company details, and anything you submit through forms or enter into the Service.
• Usage information — such as pages visited, actions taken, and device and browser details, collected to operate and improve the Service.

2. How We Use Information

• To provide, maintain, and improve the Service.
• To respond to enquiries and provide customer support.
• To send service-related communications and, where permitted, updates.
• To protect the security and integrity of the Service.

3. Sharing of Information

We do not sell your personal information. We share it only with service providers who help us operate the Service, when required by law, or in connection with a business transfer. These providers are bound to handle information consistently with this Policy.

4. Data Retention

We retain personal information for as long as needed to provide the Service and for legitimate business or legal purposes, after which it is deleted or anonymized.

5. Security

We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to certain processing. To make a request, contact us using the details below.

7. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated through the Service or by other reasonable means.

8. Contact

For privacy questions or requests, contact rmacabuhay@ssilabs.ca. SSI Labs Ltd. is based in Dawson Creek, British Columbia, Canada.